Jumhouria Bank apologized to its customers for what it called a “temporary outage” that affected its banking system on Monday evening, disrupting electronic payment transactions and causing frustration among citizens in various regions.

In a statement issued Tuesday evening, the bank acknowledged that the outage affected the continuity of certain electronic services, including card services and point-of-sale transactions. Addressing its customers, the bank stated: “We fully recognize the extent of the inconvenience and disruption this outage has caused you… We sincerely apologize and assure you that this malfunction was beyond our control.”

Malfunction Resolved and Services Restored

It explained that its technical and IT teams worked around the clock to resolve the issue and restore all services to normal.

The statement added: “This outage is nothing but a motivation for us to move forward at a faster pace with our development and modernization efforts, so that we may have a strong, flexible, and secure banking system.” It also promised the stability and 24-hour continuity of banking and electronic services.

Central Bank: Transaction Volume Behind Sudden Outage

On Tuesday evening, the Central Bank of Libya apologized to citizens for the disruption of certain financial transactions due to a “sudden outage,” stating that the outage occurred on Monday, was resolved, and services had returned to normal.

The Central Bank explained that the outage was caused by the extremely high volume of transactions, as the number of transactions at point-of-sale terminals on Monday reached 2 million, spread across 67,000 terminals.